Service & Refund Policy

1. General Approach

Because many of our services are personalized digital services, work may begin shortly after payment or after the customer submits project information.

Refund requests are reviewed fairly based on the status of the order and the work already performed. This policy does not remove any rights that cannot legally be excluded.

2. Before Work Has Started

If a customer requests cancellation before work has started and before any non-refundable third-party cost has been incurred, Millions of Solutions may approve a full or partial refund depending on the circumstances of the order.

3. After Work Has Started

If work has materially started, any approved refund may be reduced to account for work already completed, project setup, design, development, administration, reserved resources and non-refundable third-party costs.

For self-service products, use of a secure builder, submission of project information, creation of project content or other meaningful use of the purchased service may be evidence that service delivery has started.

4. Completed or Delivered Digital Services

Once a customized digital service has been substantially completed, published, activated, delivered or made available according to the purchased service, a refund will not normally be available solely because the customer changes their mind.

If a delivered service is materially different from the purchased scope, the customer should contact us so we can review the issue and, where appropriate, correct the service or consider another remedy.

5. Duplicate or Incorrect Charges

If a customer believes they were charged more than once for the same order, charged an incorrect amount, or charged for a transaction that was not properly completed, they should contact us promptly with the relevant order or payment information.

Verified duplicate or incorrect charges will be handled according to the circumstances, the payment record and applicable requirements.

6. Third-Party Costs

Amounts already paid or committed to independent third parties for items such as domains, licences, subscriptions, hosting, APIs, paid media or other external services may be non-refundable where the third party does not provide a refund.

7. Customer Delay or Inactivity

Failure to provide content, approvals or required project information does not automatically cancel a paid order.

Where a project is delayed by customer inactivity, the order may remain available for continuation subject to the applicable service process, technical availability and any later scope changes.

8. Revisions and Change Requests

A reasonable correction or revision request within the purchased scope is not automatically a basis for a refund.

Requests that exceed the original scope may require an additional quotation rather than cancellation of the original service.

9. How to Request a Refund

Refund or cancellation requests should be sent to info@millionsolutions.online and should include enough information to identify the order, such as the order number, customer email or payment reference.

We may request additional information where reasonably necessary to verify the request and the relevant transaction.

10. Approved Refunds

If a refund is approved, the refund method and processing time may depend on the original payment method, the payment service provider, banking networks and other external processing requirements.

An approved refund is not considered completed until it has been submitted through the applicable payment or settlement process.

11. Payment Disputes and Chargebacks

Customers are encouraged to contact us first if there is a genuine service or payment issue so that we can review the order and provide supporting records where appropriate.

Nothing in this policy prevents a customer from using dispute rights that are lawfully available through their bank, card issuer or payment service provider.

12. Contact

For cancellation, refund or payment questions, contact info@millionsolutions.online and include the relevant order details.